Knowledge Agents (KAs) are customizable search assistants designed to enhance the way teams navigate enterprise search within an organization. They allow departments such as IT, HR, Support, Sales, and Product to create tailored solutions that directly address their unique needs. By leveraging specific sources of information and custom prompts, Knowledge Agents provide a more relevant and efficient search experience, ensuring that users receive accurate and contextually appropriate answers to their inquiries.
Key Features of Knowledge Agents:

1. Customization: Each Knowledge Agent can be configured to use specific sources of information relevant to a particular department or function. This ensures that the answers provided are not only accurate but also pertinent to the user’s context.

2. Prompt Configuration: Admins can customize the prompts used by Knowledge Agents, allowing them to respond in a manner that aligns with the specific needs of the users. This can include formatting responses in bullet points or numbered lists for easier comprehension.

3. Integration with Slack and Other Platforms: Knowledge Agents can be integrated into relevant Slack channels, enabling users to ask questions directly within their communication platform. This integration streamlines the process of obtaining information without needing to switch between applications.

4. AI Training Center: Each Knowledge Agent has its own AI Training Center where it learns from interactions, improving its ability to provide accurate answers over time.

5. Access Control: Admins can manage permissions for who can view or interact with each Knowledge Agent, ensuring sensitive information is protected while still providing access to necessary resources for authorized users.
   Benefits for Customers:

• Increased Efficiency: By providing tailored search experiences, Knowledge Agents help users find the information they need more quickly and accurately, reducing the time spent searching through irrelevant data.

• Enhanced User Experience: The ability to customize responses and integrate with existing workflows makes it easier for employees to get the support they need in a format that works best for them.

• Improved Knowledge Management: Organizations can better manage their internal knowledge by creating specific agents that cater to different departments, leading to more effective knowledge sharing and utilization across the company.
  Overall, Knowledge Agents empower teams by providing them with the tools they need to access relevant information efficiently, thereby enhancing productivity and decision-making capabilities.